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LEARNER HUB
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
PHECC Core Student Policies
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Learner Code of Conduct & Responsibilities
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Appeals & Assessment Grievance Procedure
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Fair Assessment & Equal Opportunities Policy
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Data Protection (GDPR) & Privacy Policy for Learners
Course Administration & Procedures
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Attendance, Punctuality, and Leave Policy
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Cancellations, Refunds, and Transfer Policy
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Recognition of Prior Learning (RPL) Policy
Course Administration & Procedures
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Dignity & Anti-Bullying Policy
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Health & Safety Policy for Practical Training
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Special Considerations & Accommodation Requests
COMPLAINTS POLICY
STAC views complaints as an opportunity to learn and improve for the future. It is also an opportunity to make things right for the person [or organisation] who has made the complaint.
Our Policy Is:
• To provide a fair complaints procedure that is clear and easy to use for anyone wishing to make a complaint
• To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
• To make sure everyone at STAC knows what to do if a complaint is received
• To make sure all complaints are investigated fairly and in a timely way
• To make sure that complaints are, wherever possible, resolved and those relationships are repaired
• To gather information that helps us improve what we do.
Contact Details for Complaints:
Written complaints may be sent to
Sinnott Training & Certification Ltd.
Unit 11A Ballycummin Village,
Raheen, V94 E092
Limerick
or by e-mail at info@stac.ie
Verbal complaints may be made by phone to 061 595 290
