IMG-20190102-WA0000.jpg

QUALITY ASSURANCE POLICY

Sinnott Training & Certification Ltd strives to deliver the best in class service to all stakeholders, learners, and instructors alike. Using the standards laid down by the relevant bodies in our industry, including; The Pre-Hospital Emergency Care Council (PHECC), The Irish Heart Foundation (IHF),  Health & Safety Authority, amongst others.

The company aims to offer value-added learning in a student-centered approach while delivering value for money through a culture of continuous improvement.

We are an Approved Training Institute of the Pre-Hospital Emergency Care Council (PHECC); you can see the audit report from PHECC here.

 

STAC has a comprehensive Quality management system in place; here are some of our key policies:

COMPLAINTS POLICY

STAC views complaints as an opportunity to learn and improve for the future. It is also an opportunity to make things right for the person [or organisation] who has made the complaint.

 

Our policy is:

•          To provide a fair complaints procedure that is clear and easy to use for anyone wishing to make a complaint

•          To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint

•          To make sure everyone at STAC knows what to do if a complaint is received

•          To make sure all complaints are investigated fairly and in a timely way

•          To make sure that complaints are, wherever possible, resolved and those relationships are repaired

•          To gather information which helps us to improve what we do.

Contact Details for Complaints:

Written complaints may be sent to

Sinnott Training & Certification Ltd.

Unit 11A Ballycummin Village,

Raheen, V94 E092

Limerick

 

or by e-mail at info@stac.ie

 

Verbal complaints may be made by phone to 061 595 290

Contact STAC

STAC HQ

Unit 11A Ballycummin Village,
Raheen, Limerick

V94E092

Call STAC

Opening Hours

Mon - Fri

8:00 am – 5:00 pm

  • Facebook
  • Youtube
  • Linkedin
  • Instagram
  • Twitter